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August 24, 2005

CRM & CONTACT CENTRES Answer That – Customer touchpoints that count

August 24, 2005

Are New Zealand or Australian organisations better at operating contact centres and what can they learn from each other? Drawing on the first detailed industry report in five years, we examine performance across 11 key criteria. Also, in a media partnership with CRM Consulting we reveal the results of this year’s CRM Contact Centre Awards. Who is the best?

SUSTAINABILITY Peter Senge – The dynamics of change and sustainability

August 24, 2005

Peter Senge has received worldwide acclaim for his work in translating the abstract ideas of systems theory into tools for understanding economic and organisational change. Named in 1999 by the

Management magazine strives to inspire New Zealand leaders today with forward thinking that helps them define who they are as a leader, how they want to lead and how others want to be led.

Management Magazine strives to inspire New Zealand leaders today with forward thinking that helps them define who they are as a leader and helps them understand how they can become a better leader.