June 27, 2002

Car wrecks always draw crowd, as every driver knows, and that’s true for the equivalent in business, too. Rubber-necking at someone else’s trouble, many executives thank their stars that they’re

Mark Graham Brown helps some of the largest organisations in the world keep score. He even writes about it. His latest book, Winning Score, is all about designing and implementing organisational scorecards. But he comes across some “really dumb” scorekeeping. He identified his 10 “dumbest” performance measurements in Auckland last month.

It seems we are not as nationalistic as our trans-Tazzie cuzzies when it comes to buying local product and “Kiwi-made” is even less of come-on for younger shoppers than it