March 19, 2015

Organisations need to invest in digital customer engagement: Global contact centre benchmarking report

March 19, 2015

Organisations that don’t embrace digital customer engagement channels – that’s web chat, social media, SMS, smart phones and mobile applications, and even video – into their engagement strategies…

Department of Conservation wins Randstad Award

March 19, 2015

Amongst fierce competition, the Department of Conservation has received the top accolade for the Most Attractive Employer at the annual Randstad Award.

Hiring sentiment at the highest level for six years

March 19, 2015

Hiring sentiment is at its highest level in six years as the demand for new hires becomes increasingly balanced across New Zealand, according to the latest Hudson Report: Employment Trends.