Harvard professor and Victoria University alumnus Paul Healy discussed recent cases and research findings that provide insights into the causes of the loss of trust, its ongoing impact, and the changes required to rebuild confidence.
Professor Healy is the James R Williston Professor of Business Administration and Senior Associate Dean for Research at the Harvard Business School, where he researches and teaches in corporate governance and accountability, strategic financial analysis and financial reporting.
He cites Enron, the Madoff Ponzi scheme, the global financial crisis and ongoing banking issues in Europe as just few examples of many events causing public faith in business to decrease.
“People have sense that the leaders of the firms involved in these scandals took very narrow approach to management that served their own short-term interests, often at the expense of customers, employers, the company’s reputation and the financial system.
“This loss of trust is twofold: it’s in the individuals that lead corporations and the corporations themselves. That, I think, is the tragedy – as result of ethical lapses some leaders failed to preserve the reputation of their own organisations and led them to their demise.”
Professor Healy says as result increased regulation is being placed on business, and while this is appropriate, some laws will likely end up being heavy-handed.
Another consequence is economic growth also slows, along with opportunities to reduce unemployment, as investors move their resources into more secure locations than the stock market. Meanwhile, innovative new businesses find it increasingly difficult to raise capital.
“Many of the challenges in the world today, such as providing affordable health care for aging populations, or providing energy, water and food in ways that are economically and ecologically sustainable, need to involve business. But the consequences of recent events can lead to less business innovation in approaching these challenges.”
He says in almost all of the scandals he’s observed, the problem can be traced to the company’s values.
“Corporate boards need to take good look at the organisation’s values and ensure that they are not only rewarding short-term performance. Compliance systems in organisations need to be sufficiently robust and taken seriously, so that lapses are detected before they bring down the company.”
Professor Healy graduated from Victoria University, majoring in accounting and economics, with first class Honours in 1977 and went on to complete his Master’s and PhD studies from the University of Rochester in New York. He spent 14 years at the M.I.T. Sloan School of Management, before joining Harvard Business School.
