Kent has tried to rejuvenate an inward-looking, “arrogant” corporate culture and has reinvested cost-cutting dividends in brand development. In an edited interview with HBR’s editor in chief, Adi Ignatius, he talks about the company’s sustainability initiatives, the value of having 33 million Facebook fans, and why an executive should never have dinner alone.

 

 

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First national survey on customer aggression

Charitable trust ShopCare, which is funded by ACC, has launched New Zealand’s first cross-sector survey into customer violence and aggressive behaviour, to understand how it is affecting workers across the

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