How NOT to manage a crisis
The case of Tony Hayward, who steps down as CEO of BP this month, and the Gulf Oil Spill, will be fodder for business school discussions for years to come, as a how-not-to-do-it guide for leadership when disaster strikes. Rosabeth Moss Kanter, one of Harvard University’s most high profile professors and author of Confidence and SuperCorp, dissects where Hayward went wrong.