As general manager of Information Services Sharon Paine has developed and led significant shift in focus and culture of the group, from an internally focused and disparate group to an externally focused, customer service oriented team. These changes have come about through very clear direction setting, and understanding and being focused on what’s important for customers. Paine manages budget of $20 million for the Information Services group, with line management responsibility for 100 staff.
Paine comes from background of finance management working with ANZ Banking Group, Inland Revenue and National Mutual, before joining the Department of Social Welfare in 1998. This background has provided her with number of change management opportunities and responsibilities; from managing organisation design, costing and strategic vision of restructuring while keeping functional management and delivery of service.
New national study reveals customer aggression is now a workplace reality
Management Editorial Team
September 23, 2026
Shouting, swearing and threats are now common for workers who deal with customers, and 91 percent of workers experienced customer aggression in the past year, according to the ShopCare Customer Aggression Survey, the first national cross-sector study undertaken in New Zealand.
