GETTING MORE FOR YOUR TRAINING dollar

How can you target this training
budget to better effect? Participants have commented on some of the better ways money has been spent. These include:
? Setting up training charter
? Training is too important to be left to managers
? Trapping the right statistics
? In-house courses
? Mentor programmes
? Tertiary support
? Training your managers to become coaches
? Do not forget the senior team
? Tapping into the scholarship goldmine

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First national survey on customer aggression

Charitable trust ShopCare, which is funded by ACC, has launched New Zealand’s first cross-sector survey into customer violence and aggressive behaviour, to understand how it is affecting workers across the

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