A note to say that I have gained great deal over long while from various articles by Reg Birchfield in Management and the articles on leadership in past and recent issues.
The July issue has what I consider to be the finest collection of leadership writings that I have been privy to. ‘Leaders For Our Times, compassionate, courageous and committed’ with Jo Brosnahan was inspirational. As was the Ray Avery article.
Several of the pieces reminded me of my address on ‘servant leadership’ to the UN in the year of the volunteer in 2001. Thank you again. Let’s hope that what has been put in place takes root in those who would lead.

Ron Rowe
Life Fellow NZIM

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First national survey on customer aggression

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