Clear and compelling vision
Effective and appropriate operating model
Well developed strategic plans and objectives
Effective organisation structure
Strong and effective leadership
Effective implementation of strategic plans and objectives
Strong financial management and performance
Consistent delivery of customer promise and service
Effective and engaged workforce
Strong stakeholder relationships
Actively contributes to the wider NZ community
Strategically innovative

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First national survey on customer aggression

Charitable trust ShopCare, which is funded by ACC, has launched New Zealand’s first cross-sector survey into customer violence and aggressive behaviour, to understand how it is affecting workers across the

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