Training Guide

Sales, Customer Service,
Leadership & Teamwork

With programmes based on extensive worldwide research and leading edge learning methodologies, AchieveGlobal goes beyond raising awareness and helps people learn to apply new behaviours to their work environments that support their organisation’s strategic objective.
AchieveGlobal provides world-class training programmes in customer service, leadership and sales performance that proactively manage the human connection with customers. In short…
Learning That Works.

Level 11, SIL House
44-52 Wellesley Street, Auckland
Ph: 64-9-366 1306 or 0800-111 014
Jane Casey-Brown (Account Executive)
Email: [email protected]
Martin Percival (Account Executive)
Email: [email protected]


Auldhouse is premier supplier of information technology training in New Zealand and Australia.
Auldhouse is Microsoft’s largest certified technical education centre (CTEC) in New Zealand and also offers certified training services in Microsoft desktop applications, UNIX, Red Hat, Seagate and CITRIX. As dedicated computer training company Auldhouse has six training centres located in Auckland, Wellington, Christchurch, Sydney, Melbourne and Brisbane with over 60 staff and in excess of 75 courses throughout Australasia.

P O Box 214, Auckland
340 Ponsonby Road, Auckland
Ph: 64-9-360 0338, Fax: 64-9-360 0377
Leigh Thomson (Auckland Sales Manager)
Mobile: 021-334 998
Email: [email protected]
Andrea Tucker (Wellington Sales Manager)
Mobile: 027-494 7323
Email: [email protected]
Linda McCarthy (Christchurch Sales Manager)
Mobile: 025-858 185
Email: [email protected]


David Forman achieves excellence in business performance for clients through skills based training. Over 120,000 New Zealanders have graduated from David Forman programmes over the last 30 years. Our training and supporting consulting and coaching is delivered by ten full-time business proven senior associates. The range of programmes and skills includes sales, sales management, negotiation, presentation, customer service, supervision, management, coaching and leadership. All are designed to meet business skills and performance improvement needs of our clients and their staff, and are strongly results based.
Almost half our work involves customising training programmes for in house delivery, tailored to achieve your specific organisational requirements. Our public programmes are scheduled 12 months ahead to assist clients plan individual staff training and development, and meet just-in-time training requirements. Consultancy and coaching services are provided where required. Our training is highly interactive, based on proven training processes, accelerated and creative learning methods, and meets all learning styles. It is by nature rigorous and demanding, requiring full participation in all pre and post training activities. We are committed to providing our clients with high business impact, and measurable and sustainable return on their training investment.

P O Box 12702, Penrose
101 Station Road, Penrose
Phone: 64-9-526 3770, Fax: 64-9-579 9677
P O Box 30097, Lower Hutt
34 Queens Drive, Lower Hutt
Phone: 64-4-570 6010, Fax: 64-4-569 2873
Email: [email protected]
Mark Lunny (Australasian Sales Manager)
Dennis Jenkins (Director)
Frances Jenkins (Director)


Since 1984, ExecuTrain has globally provided millions of individuals with performance improvement and skills management products and services. Products include instructor led and technology based training, high level consulting and course development, international certification courses ensuring high level performance and ranging in duration from three days to 16 weeks.

P O Box 4375, Christchurch
Level 3, 52 Oxford Terrace, Christchurch
Ph: 0800-103 885, Fax: 64-3-353 4209
Email: [email protected]
Graham Kirby (National Manager – Sales and Marketing)
Mobile: 027-227 6148
Email: [email protected]
Karlene Ward (National Training Manager)
Mobile: 025-220 6890
Email: [email protected]
Suzanne Van Lent (Manager, Regional Network & Business Development)
Mobile: 027-231 9591
Email: [email protected]

International Certification Programmes
SUITABLE FOR: Individuals wanting to gain an international certification.
COST: Varies on subjects.
NZQA REGISTERED: Yes full-time, no part-time.
DURATION: Day courses 2-5 days, full-time 16-20 weeks.
FORMAT: On/off campus, classroom, internet.
DESCRIPTION: An international certification establishes and validates critical job skills required in today’s competitive market and is recognised worldwide.

Business Appplications
SUITABLE FOR: Individuals who use computers.
COST: Based on daily rate.
DURATION: 1-2 days.
FORMAT: On/off campus, classroom, internet, consultant.
DESCRIPTION: ExecuTrain has developed Business Applications training to address varying levels of pre-existing skill or knowledge of business application programme. Typically these classes are introduction, intermediate and advanced.

e-Learning Programmes
SUITABLE FOR: Individuals who require flexibility in their training programme.
COST: Annual subscription.
DURATION: Subscription licensing valid for one year.
FORMAT: Internet, intranet, LAN, WAN.
DESCRIPTION: ExecuTrain’s e-learning programmes bring together the convenience of self-paced courses, the interaction of instructor assisted training and the extensive detail of our reference sources.


Internet Learning Limited, New Zealand owned company, offers an innovative on-line training site: the “Internet Learning Business School”, providing e-learning solutions through Internet and Intranet facilities.
l ILBS provides access to more than 750 courses in management, business and computing.
l ILBS is “One-Stop-Shop” for individuals, groups and companies.
l ILBS incorporates leading edge approach to training and innovation in distance learning based education.
l ILBS provides needs analysis consulting service to individuals, groups and companies as part of its commitment to offer quality learning environment.
l Companies of all sizes can select any number of training options pertinent to their own area of expertise, and package these into internal, nationally accredited qualifications to ensure their company maintains competitive edge.
l Human Resources Managers with both local and national training responsibilities are able to significantly cut down their up front training time as they deliver their material well in advance of their training sessions.
With its interactivity and multimedia capabilities, Internet Learning Limited is an innovator in the New Zealand education marketplace, having the unique distinction of being accredited as an NZQA distance learning site.

Level 7, 246 Queen Street, Auckland
P O Box 7561, Auckland
Ph: 64-9-377 4235, Fax: 64-9-377 4338
Email: [email protected]
Key PersonneL
Pam Pattison (Managing Director)
Email: [email protected]
Stephan Hauke (Manager)
Email: [email protected]


Market need has seen the New Zealand College of Management incorporate future-oriented focus into its programmes. We belie

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