The 2nd Annual Customer Experience Excellence summit (22-23 November, Wellington) is your opportunity to attend a cross industry event to hear from senior level CEM professionals about how to deal with the most pressing concerns, including: Understanding your Customer and What They Really Want, Driving Cultural Change to Become More Customer Centric and Embracing the Digitalisation of Customer Service.
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The wellbeing of the workforce powering New Zealand’s economy matters more than ever, as a new report finds just how strained the workforce has become. By Julie Cressey of Telus
CEO of The Trusts, Allan Pollard’s key advice for aspiring CEOs is, first, to never stop learning, and second, to aim to be a jack of all trades, rather than
The wide-spread adoption of generative AI by New Zealand organisations could leave them damned by association in the case of crisis, new research shows. The new research, published in Business
