The 2nd Annual Customer Experience Excellence summit (22-23 November, Wellington) is your opportunity to attend a cross industry event to hear from senior level CEM professionals about how to deal with the most pressing concerns, including: Understanding your Customer and What They Really Want, Driving Cultural Change to Become More Customer Centric and Embracing the Digitalisation of Customer Service.
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Adam Brami outlines the reasons why he believes we are seeing the quiet emergence of a different model of work. As the new year gets underway, I find myself reflecting
Most businesses with a digital presence will likely one day be using AI-generated content for their marketing and social content. Buddle Findlay’s Sophie Thoreau writes that getting the fundamentals of
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