The 2nd Annual Customer Experience Excellence summit (22-23 November, Wellington) is your opportunity to attend a cross industry event to hear from senior level CEM professionals about how to deal with the most pressing concerns, including: Understanding your Customer and What They Really Want, Driving Cultural Change to Become More Customer Centric and Embracing the Digitalisation of Customer Service.
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The Financial Markets Authority – Te Mana Tātai Hokohoko has released a report providing a snapshot of how KiwiSaver providers are investing in private assets. While overall exposure to private
Explore how New Zealand organisations can lift productivity in uncertain times, with insights on innovation, leadership, and the growing impact of AI.
Fonterra Co-operative Group has appointed Richard Allen (pictured) as its next CEO, succeeding Miles Hurrell. Allen joined the co-op as a graduate 18 years ago. Chair Peter McBride says that
