The 2nd Annual Customer Experience Excellence summit (22-23 November, Wellington) is your opportunity to attend a cross industry event to hear from senior level CEM professionals about how to deal with the most pressing concerns, including: Understanding your Customer and What They Really Want, Driving Cultural Change to Become More Customer Centric and Embracing the Digitalisation of Customer Service.
The Privacy Commissioner has announced his intention to issue a Biometrics Code, has released the Biometric Processing Privacy Code for consultation and is calling for submissions on the draft code
Imagine walking into a store, picking up your items and paying just by looking at a screen. This is already a reality in China thanks to facial recognition payment technology.
It’s a natural human reaction to feel like a victim when change is thrust upon us. A test of character is how quickly you move through the victim stage to
