The 2nd Annual Customer Experience Excellence summit (22-23 November, Wellington) is your opportunity to attend a cross industry event to hear from senior level CEM professionals about how to deal with the most pressing concerns, including: Understanding your Customer and What They Really Want, Driving Cultural Change to Become More Customer Centric and Embracing the Digitalisation of Customer Service.
Accor has announced the appointment of Rob McIntyre (pictured) as vice president operations for New Zealand & Fiji. The company says he brings deep operational expertise and a strong understanding of
The Reserve Bank is asking the public for feedback on a proposal that banks must provide a minimum level of cash services so people, businesses, and community groups can withdraw
Employers who use AI responsibly in the hiring process, with clear intent and strong human oversight, will be better positioned to compete for talent while maintaining trust, writes Alan Price.
