The 2nd Annual Customer Experience Excellence summit (22-23 November, Wellington) is your opportunity to attend a cross industry event to hear from senior level CEM professionals about how to deal with the most pressing concerns, including: Understanding your Customer and What They Really Want, Driving Cultural Change to Become More Customer Centric and Embracing the Digitalisation of Customer Service.
Close to one in 10 New Zealand employees changed roles inside their own company in the past three months, but pay across the market barely moved, new data shows.
The World Economic Forum recently released its annual Top 10 Emerging Technologies Report 2026, identifying what it sees as breakthroughs poised to reshape economies and societies within the next three to five years.
Under pressure, leaders default to their dominant behavioural style. The leaders who know what that is, and what it gives, or costs, the people around them, are the ones who lead well when it counts, writes Tony Gardner.
