The 2nd Annual Customer Experience Excellence summit (22-23 November, Wellington) is your opportunity to attend a cross industry event to hear from senior level CEM professionals about how to deal with the most pressing concerns, including: Understanding your Customer and What They Really Want, Driving Cultural Change to Become More Customer Centric and Embracing the Digitalisation of Customer Service.
Most businesses with a digital presence will likely one day be using AI-generated content for their marketing and social content. Buddle Findlay’s Sophie Thoreau writes that getting the fundamentals of
New Zealanders strongly support proactive efforts to reduce the risks from climate related events like flooding, landslips and sea level rise to keep communities safe, according to a survey commissioned
Kate Kearins admits she has a bit of a penchant for giving advice, but now she is wondering when advice-giving might be appropriate? How much advice might we best give?
