Assertiveness, Inflencing Skills and Conflict Management for Women – Wellington

Do you have difficulty saying “no”, or speaking up to ensure your ideas and views are heard? Or maybe your outspoken and aggressive approach hinders the progress you are trying to make?   Assertive behaviour enables us to act in our best interests and exercise personal rights without violating the rights of others or damaging relationships.    Click here:
 

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First national survey on customer aggression

Charitable trust ShopCare, which is funded by ACC, has launched New Zealand’s first cross-sector survey into customer violence and aggressive behaviour, to understand how it is affecting workers across the

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