Shake up your strategy and be inspired to better engage modern customers in today’s tech-savvy world. The Customer 3.1 Summit brings you the latest in disruptive trends, digital experiences, data analytics execution strategies and more. With in-depth topics on the three major topics: Customer Experience, Digital Experience, and Customer Analytics – learn how to take your strategy to the next level.   Click here for more information:

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First national survey on customer aggression

Charitable trust ShopCare, which is funded by ACC, has launched New Zealand’s first cross-sector survey into customer violence and aggressive behaviour, to understand how it is affecting workers across the

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