The 2nd Annual Customer Experience Excellence summit (22-23 November, Wellington) is your opportunity to attend a cross industry event to hear from senior level CEM professionals about how to deal with the most pressing concerns, including: Understanding your Customer and What They Really Want, Driving Cultural Change to Become More Customer Centric and Embracing the Digitalisation of Customer Service.
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Broadcaster and journalist Mike McRoberts (Ngāti Kahungunu) will be speaking to directors and the business community at an Institute of Directors’ event Te Ōhanga Māori: Connecting with the Māori economy.
First impressions matter and employees’ early experiences heavily influence staff retention, productivity, and overall success. Shannon Karaka outlines eight actions to help improve remote employee onboarding in your organisation. A
Phoenix Recycling Group has appointed Phil Hand as its new chief executive officer. The company says Hand brings a wealth of knowledge from New Zealand and Australia’s manufacturing and primary
