The 2nd Annual Customer Experience Excellence summit (22-23 November, Wellington) is your opportunity to attend a cross industry event to hear from senior level CEM professionals about how to deal with the most pressing concerns, including: Understanding your Customer and What They Really Want, Driving Cultural Change to Become More Customer Centric and Embracing the Digitalisation of Customer Service.
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Expanded powers for members of the public to detain or restrain someone committing a criminal offence creates an interesting new challenge for organisational health and safety, says the Institute of Directors.
Trade Me CEO Anders Skoe has announced he will step down at the end of September. He will be replaced by Kul Singh Kargil, previously Real Estate Australia Group’s chief commercial and marketing officer.
