Management August 2021

Lessons from a first-time CEO
For anyone who is about to embark on their first CEO role, or aspires to do so, Mahara Inglis says it’s both the most rewarding and hardest job you’ll ever have. He shares the lessons he has learned over the past year.

Ways to improve the employee experience using AI
Adopting AI and automation should be considered as a strategy to transform operational processes, and with it improve the employee experience and enhance safety, writes Ian Hulme.

AI in the health sector
Artificial intelligence is becoming more commonplace in New Zealand’s health sector, but there is still some way to go for the sector to fully embrace the available technology, says Ryl Jensen.

How will AI change work?
A new report pays particular attention to the way AI will change hiring, monitoring, and the managing of staff. By Annie Gray.

Why leaders need to take a risk-based approach to data security
Few organisations apply a risk-based approach to security and privacy, and hence put themselves at risk. Cyber-security expert Jatinder Oberoi outlines the best strategies organisations can take to protect their data and that of their customers.

Recruitment: Culture, branding and employee experience to the fore
New employer brand research finds that, for the first time in 10 years, employees are no longer motivated by money as their top priority. By Katherine Swan.

Are your CX initiatives operating in a silo?
Customer experience initiatives and everyday business activity need to be aligned. Unfortunately, in many cases, they are totally disconnected, writes David Allen.

Remuneration
Are you doing enough to keep your current employees? By Cathy Hendry.

Governance
Understanding your technological risks. By Cathy Parker.

Managing for a better world
Dousing the flames of fatigue. By Kate Kearins.

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