Roberta Cava
Macmillan
As the title suggests, this book outlines useful techniques that will help anyone, especially front-line staff, ‘keep cool under fire’ in wide variety of situations – including dealing with difficult clients.
The author, Cava, is manage-ment trainer based in Australia, and this easy to read book is based on her most popular seminar, Dealing with Difficult People, which has been presented to more than 45,000 people worldwide.
After a punishing economic cycle Kiwi businesses are emerging into something of a stabilisation period. Cautiously optimistic, past the worst, but with operating costs still biting and reinvestment held back. Why the next six months will define the recovery, and what business owners need to be doing in that period.
Close to one in 10 New Zealand employees changed roles inside their own company in the past three months, but pay across the market barely moved, new data shows.
The World Economic Forum recently released its annual Top 10 Emerging Technologies Report 2026, identifying what it sees as breakthroughs poised to reshape economies and societies within the next three to five years.
