Law firm Russell McVeagh has launched DOCSon, subscription-based online document solution that helps users to create short (but comprehensive), easy-to-use legal documents tailored for range of business transactions, without necessarily
Until recently comprehensive customer relationship management (CRM) systems have been available only to larger companies in New Zealand. This has been due to the high investment cost of CRM solutions and the inability for larger organisations to deliver a consistent customer experience without some form of CRM tools.
Think about your organisation – employees, managers and staff alike are working hard yet you know they’re not performing anywhere near their potential.
Want to reduce staff turnover and increase the bottom line? Why is it that so many organisations exclude one of their most important strategic functions to the second or third tier of management?
The largest criminal Internet attack ever was uncovered in March by the National Infrastructure Protection Centre (NIPC) – www.nipc.gov – in the United States. At first estimate over 40 major
For the past decade or so, overseas investment has been regarded as the lifeblood of our economy.
It’s often thought that building roads helps reduce congestion, but new research published by the Texas Transportation Institute suggests that this might not be the case. ? Dallas has 62
Chief executives of public sector organisations receive an average total remuneration package of $165,355, according to detailed study of public sector remuneration practices conducted by Deloitte Touche Tohmatsu. The finding
After crying wolf several times, the Ministry of Economic Development has set May lst next year as the date for the Personal Property Securities Act to come into force. This
Performance management practices in New Zealand organisations are often mechanistic and don’t focus on outcomes that contribute to strategic goals, according to the first performance management survey in New Zealand conducted by Deloitte Touche Tohmatsu’s HR team.
My time here is up, and as you read this I’ll have my feet on the ground My time here is up, and as you read this I’ll have my
What is it about our Kiwi brand of business confidence that keeps business rolling and tongues wagging?
Seventy art galleries with 650 artworks and 1000 searchable artists are the latest industry group to go online through the Artfind website – www.artfind.co.nz. The idea has come at time
Travel isn’t exactly a buzz if you spend your life doing it for business, but frequency breeds familiarity and the travel industry is smoothing the way for managers on the move.
A big part of success in government is to be on the right side of history. It’s not easy.
More and more organisations are outsourcing the whole management of their fleet.
Two major players come together to provide a new ASP service.
The power to navigate the world at the click of mouse is force that’s transforming our lives like none before. Anyone with computer is citizen of the world; potential buyer
Following the acquisition by TMP in January 1999 of the Morgan & Banks Group, the group has changed its name to TMP Worldwide. This gives the organisation more than 9500
Despite the increased number of MBA courses in New Zealand in the past five years, demand it seems is beginning to flatten, with the number of enrolments starting to drop.
One of the joys of my role is to share the NZIM common vision of making a difference to the quality and performance of management in our nation.
While many learning institutions have flocked to develop online courses to bolster revenues, one US institute is planning to put most of its course materials on the web – for
What’s special about New Zealand’s leading businesses? How did they get to be so good, and what kind of person does it take to build them?
Do your work mates fly off the handle, lose their cool, or regularly trade insults with each other? Do they throw things at each other, or do they abuse and
A poll carried out for UK magazine Red reports that, two-thirds of British working women with children would be happy to quit their jobs and become full-time mothers. Of the
Women in top management positions make for healthier and wealthier company, according to new study, at the University of Michigan Business School. It studied management teams of both large and
One of the great things about being involved in the Woman Manager of the Year last year was the opportunity to see the wealth of women managers in this country.
Nestled beneath the Southern Alps it isn’t hard to see why Christchurch continues to attract overseas visitors. Canterbury’s distinct blend of the rural and the rugged, its sharp blue sky and yellow tussock, the history of its buildings and the latest adrenalin-pumping activities all combine to make tourism the number one revenue earner in the region.
For those who turn blind eye to health warnings on cigarette packets, an English firm has applied for patent which would activate spoken warning each time the lid is opened.
Recent research from Merrill Lynch reports that companies with long reports don’t stack up in the performance area. This was especially the case with technology firms, where researchers found strong
They say that something happened on the way to the paperless office. Instead of seeing less paper each day, paper is piling up, and paper sales have been rising. The
Better practice and benchmarking studies are two ways for organisations to measure their service levels.
Consider reinventing your business Look critically at how things happen in your organisation. Ask yourself, “If we were stating again, how would we do it?” That’s what reengineering encourages –
A few years ago businesses were experiencing massive restructuring, re-engineering, and redirection. Skills and tools were needed for response to the impacts, to help create rather than react. But now
Telecom must like me. It keeps providing me with such good material. I do not ask for it; I do not seek it; I do nothing but sit, and it is showered upon me.
Political consensus argues the sooner New Zealand severs its umbilical cord from that grand legal institution, the Privy Council, the better.
In the new economy, new job titles keep popping up weekly. The title of TVM is no exception.
Does the ROI in your performance appraisal system warrant the effort and the cost? Some evocative questions.
There is a conundrum at the heart of this Government’s programme.
“If timing is everything in life, Barry Matthews can reflect with irony on the role of timing in his career in the last few years.
Worried that your valued staff have leaving on their mind? Jump the gun and give them long leave of absence. HR researchers say managers should accept that everyone gets to
It’s self evident that people act differently and some are more productive than others. So how do you bring others up to scratch?
The dairy industry’s doing it, elecommunications, media and finance industries are doing it, even book giants Borders and Amazon.com are talking about doing it. They’re all merging, converging and collaborating.
From the ashes of a workplace fire in Tauranga came a world beating mower company.
It is a fact of life that brazenness is an ingredient of durable governments. This one is already showing signs it has got the hang of that.
Whether we like it or not there are times when we have to take disciplinary action because someone has done something out of line and not met agreed standards.
Of the thousands of words written recently about the downturn in world economies, I recall story suggesting that the 1990s will go down as the decade when the world discovered
From the mapleleaf nation, new shoots for 21st century governance.
Ironic ain’t it? Yesterday’s creche campaigners becoming today’s wards in ‘elder-friendly’ workplaces.
-A lot of companies fail after a merger not because of what they do to the merger point, but what they do after that.”When the merger contracts are signed, the handshakes are over and the champagne is drained, the hard work begins. Making a merger work depends on how you blend separate, often disparate, companies into a new culture to realise the promised benefits. Compaq NZ is moving along this path.
Businesses and government agencies holding personal information don’t always accept that it’s basic right that people should be able to access information about themselves, says the privacy commissioner Bruce Slane.
Did you know that you must have written policy on workplace smoking? It must be annually reviewed, and prepared in consultation with employees, and aim to prevent unwanted passive smoking.
If there’s budding prime minister or captain of national sports team attending secondary school at the moment, it’s hoped that there’s now venue for growing these leaders. That’s the idea
Six former Telecom workers have tapped into the phone product market on a global scale.
Technology is an industry where women are breaking through traditional barriers.
Go anywhere in the world and you’ll find the main method by which anyone evaluates management is its ability to produce a profit.
The online career site monster.co.nz challenged the brain-drain doomsayers recently, when it was revealed that 56 percent of the traffic on its website in March came from offshore people looking
Fall asleep at board meetings? Well here’s one wag’s remedy: It’s called WANK Words or, in polite society, Board… Bingo! Here’s how to play: Simply tick off six WANK Words in one meeting and shout Bingo! It’s that easy! Parkers at the ready now…
In what was once the Farmers Department Store, now restored as Auckland’s Heritage Hotel, directors gathered last month for breakfast and a session on strategic governance.
According to the Observer, central London parking meter makes more per hour than most fast-food workers.
As the internet universe grows to 390 million users, the Asia Pacific is now the engine-room of that growth, according to the latest Global Internet Index released Nielsen//NetRatings. Measuring Internet
John McElhinney The Radio Network, has appointed McElhinney as chief executive officer, based in TRN’s Auckland head office. He replaces outgoing CEO, Kevin Malone, who returns with his family to
Paul White, David Carter Engineering organisation Beca Carter Hollings & Ferner has appointed White and Carter to its board. White is managing director of Beca’s management services group, and Carter
Daniel Djain Woolworths NZ has appointed Djain as its property director responsible for all property-related aspects for its 83 Woolworths, Big Fresh and Price Chopper supermarkets throughout the country. ———————————
Deborah Chan Chan, leading legal and senior management consultant, has joined The Empower Group, specialist organisational performance consultancy, where she will expand her practice in career planning, team development and
David Owens, an associate professor at Vanderbilt University, spent year studying company emails, in particular how status groups differ in their emailing. He found high status people sent short messages;
The New Zealand Institute of Management has launched new affinity card in association with American Express International (NZ) Inc – the NZIM Gold Credit Card. This is the first American
From the strange but true files comes this tale that British intelligence officers have lost more than 200 laptops since 1997. And yes, they contained classified information. The latest, reported
US records experts claim that the first decades of the information era have been poorly recorded, and will create gap in the country’s historical record. They say that information “born
Good leaders will always strive to know what makes their people tick the mainsprings of their motivation.
Kiwi travellers who leave their accommodation bookings to the last minute will get discounts rather than inflated prices if they use the new website Laterooms.com. The website recently expanded its
US-based enterprise software company JD Edwards has appointed Richard Mathews as senior vice president international. The promotion comes year after his appointment as managing director of JD Edwards Australia/New Zealand
If you relish a dry argument, more than a few academic papers can be recommended, or you might care to sample some of the official working papers on the Treasury’s website.
Why is it that when you spend lot of time and money developing customers, when you finally succeed in persuading them to purchase something, you do something to annoy them?
Does telecommuting rhetoric live up to the reality?
Much valuable human resource time is invested fighting the organisation fires rather than dealing with advisory and strategic issues.
We don’t motivate teams with a whip, we give them a dream and help them reach it – that’s leadership.
Online learning has huge potential to improve productivity in education.
Driven managers who relate achievement to the number of hours they spend at work may be in for a nasty shock.
How the means of production is being replaced by the means of knowledge through intranets.
Imagine if every week, your errors were tabulated and published like those of a football team! Unfortunately, mistakes are part of living and learning, but you can reduce the number of mistakes in your organisation by considering this advice.
A new breed of managers is emerging from the franchise industry, as they receive ongoing training to manage their businesses.
The New Zealand Institute of Management is again promoting the American Society of Training and Development International Conference to be held at Orlando, Florida USA 2-7 June 2001 – the
Can an organisation change to accommodate the changing needs and desires of its workforce?
By now, most of the connected world knows the tale of the CEO whose stinging email came back to bite him in the share price. For those who don’t know,
New Zealand comes 20th in the global e-business race, according to the second edition of the Economist Intelligence Unit/Pyramid Research e-readiness rankings. The highest places go to the US, Australia,
Corporations should test and test again to ensure their systems support the human touch.
