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Canon’s North Shore contact centre was officially opened by Prime Minister John Key on July 23: 1 Mike Johnston, John Key and Greg Magness. 2 John Key, Kenji Kobayashi and

There is no greater validation of company’s moral and ethical philosophies than to receive the 2010 Kensington Swan Responsible Governance Award, part of the Deloitte/Management magazine Top 200 Awards programme.

Iwi trusts and community trusts manage and deliver substantial resources for the benefit of their communities. But a recent research report reveals they take very different governance approaches to managing their investment assets. Reg Birchfield analyses the findings.

Directors can take no comfort from the recent decision to dismiss all charges against five Feltex directors. The case shows the sad state of governance in too many New Zealand companies, writes expert Doug Matheson.

•Lynn Cronin and Howard Fine • Footprint Books • RRP: $42.62 (exc GST) Women are still struggling in today’s business world, playing game with rules that work best for men,

•Dave Urlich & Wendy Urlich • McGraw Hill • RRP $54.99 The world of work has changed, and many of us are still trying to fathom the consequences, up side

COVER STORY Wanted: Great NZ leaders The Top 200 Campaign This year’s Deloitte/Management magazine Top 200 Companies campaign, ‘Understanding the New World’, examines six major contemporary issues and opportunities for

Those who love direct marketing do so because it’s targeted, measurable and personal. As technology advances, there are more opportunities than ever before for Kiwi businesses to indulge in their love of DM.

Finance Minister Bill English obviously enjoys answering patsy Parliamentary questions that have been crafted to allow him to claim or infer that his economic management is greatly superior to that

Jane McCann of Thought Partners consultants tells me she’s clocked CEOs completing 300 transactions before morning tea each day. We may be answering the emails and going to the meetings,

Those involved in the private school sector say they are an important way to exercise choice in education.

Only 17% of senior New Zealand business decision makers favour profits-only role for their organisations. Some 75% believe business should generate profits, but balance that with contributing to the broader

Just how different is Jeffery Wigand from the character Russell Crowe played in The Insider? The man who exposed tobacco’s deadly governance practices is even more heroic in real life.

LEADERSHIP NZ CAFE SERIES: Members and alumni of the Leadership NZ programme met for Cafe Series event in Auckland on July 14, on the Generation Gap. 1 Vicky Pond Dunlop

A stitch in time saves lives. It’s a fact of business that staff are going to have to undergo surgery. What does that mean for your workplace?

There will be some surprises when results of comprehensive study of New Zealand’s most reputable organisations is published in the September issue of NZ Management magazine, says the study coordinator

One of the world’s most comprehensive studies of leadership and leadership development will show whether confidence in our business leaders is continuing to slide. NZ Management magazine has joined forces

An Auckland woman is offering the hottest new trend in executive team-building – Japanese cooking classes. Sachie Nomura-Siu says cooking together is great way to build team bonding and get

Chief executives globally are more convinced than ever of the need to embed environmental, social and corporate governance issues within their core businesses. The imperative to act is moving from

The young people who will be our leaders of tomorrow give inspirational Kiwi Graeme Dingle confidence in New Zealand’s future. Brenna Cukier, 17, interviewed him.

The new business world is becoming so fast and complex, the job description of a leader has had to change. We asked the experts what you need to succeed.

Many CEOs feel inadequately equipped to deal with the complexities of modern business.

Young engineer Brett Christie has gathered 3000 young professionals into networking groups around the country – and this overachiever still finds time to be a fitness instructor.

How can women move to the next level in management? Dame Jenny Shipley talks about an exciting new initiative.

If you believe too many executives think, “It’s all about me”, you’re right. Research shows that an ethos celebrating individual achievements has been shoving aside other motivations, including empowering people, say Hay Group Boston’s Scott W Spreier, Mary H Fontaine and Ruth L Malloy.

Forget motivation. Focus on engagement. That’s the New Zealand Institute of Management’s advice to employers stretched to find the bonuses and cash rewards conventional wisdom says keep good people on the payroll.

Marilyn Wright Kensington Swan has promoted Wright to senior associate in its corporate and commercial team in Auckland. She advises on all aspects of corporate and commercial law, with an

As the world changes, so do politicians’ leadership styles. It’s not business as usual. After every big technology-induced economic boom and crash, things are done differently. After the “great financial

Daniel Robertson was a university student when he launched an online book retailing company. It’s now turning over $50 million a year, proving that a small Fishpond can swim in a big net.

Face it, Facebook is strategy you shouldn’t ignore. Facebook is now the number-one website in the US, even ranking above Google, with around 500 million active users using the site

New Zealand is rich in potential. But it does not have the leaders required to realise that potential. Talking to top Kiwi leaders about where New Zealand is weak and how we need to grow.

Skilled Brits have been queuing to get into an expo on immigrating to New Zealand. By the time the doors opened at the Opportunities New Zealand Expo in Manchester late

For the first time in New Zealand, mobile phone users will be paid for their old and unwanted handsets as part of an innovative phone recycling and recovery scheme. Money4Mobiles.co.nz

Most organisations have formal review process in place for monitoring staff’s progress. However, it is important that staff wellbeing is checked more regularly than this, argues Auckland-based business coach Jhanna

A new data colocation facility in Christchurch has reduced business costs with its power-saving cooling technology. Jamie Cairns, director of The Colocation Company, says the centre’s power-saving cooling technology makes

Today’s leaders are having to cope with phenomenal volume of transactions in comparison to their predecessors. Thought Partners’ Wellington-based director Jane McCann says in the 1980s research clocked leaders completing

She’s intelligent, attractive, a skilled communicator – and she’s visually impaired. Minnie Baragwanath tells how her job as a disability adviser has helped people understand the true cost of accessibility.

The revolutionary new tool in marketing can be held in your hand, say the experts. And you might even make a call from it every now and then.

NZIM courses See page 55 www.nzimnorthern.co.nz, www.nzimcentral.co.nz, www.shortcourses.ac.nz 9-10 Negotiation Skills. Auckland. University of Auckland Short Courses. www.davidforman.co.nz 10-11 Increasing your Resilience. Auckland. Conferenz. www.projectplusgroup.com 11-12 Portfolio and Programme Management.

Warriors captain Steve Price has recently added a new cap to his career – an MBA with Southern Cross University at Manukau Institute of Technology.

• Edward Moulding • AuthorHouse Publishing • RRP $17 By the time you have finished reading this book, you will have sense of how to make your workplace safer, cleaner,

• Keith Davies • David Ling Publishing • RRP $29.95 Homespun it may be, but former Fisher & Paykel chief executive and Mainfreight managing director Don Rowlands life story, and

• Marshall Goldsmith • Allen & Unwin • RRP $29.99 What possible value could book with name that sounds like bad 1980s’ disco hit have to offer? But hey, Goldsmith’s

Cover Story The human face of banking: Putting the people back into banks The Top 200 Campaign As part of this year’s Deloitte/Management magazine Top 200 Companies campaign ‘Understanding the

The global financial markets remained “fragile”, Reserve Bank governor Alan Bollard said when releasing the latest Financial Stability Report. The sovereign debt concerns facing some European economies presented “a risk

I’m fortunate to talk each week to some of New Zealand’s best minds in business and industry, and I’m incredibly heartened and humbled by what I find. You only have

When it comes to anti-corruption policies, New Zealand companies may not be as good as we think we are, finds Reg Birchfield.

The wrong peripherals and workstation set-up can be damaging and costly. Pauline Herbst gets to grips with ergonomics.

Sponsored by The University of Auckland Business School Short Courses www.shortcourses.ac.nz 0800 800 875 July 10-17 ESCO – The Discovery. Christchurch. NZIM Southern. www.iod.org.nz 12-13 Sales Skills. Queenstown. University of

A new survey shows business decision makers are more likely than most New Zealanders to believe personal tax cuts in the Budget will fully compensate them for the rise in

Every Kiwi company should be looking at doing business with China, says a Kiwi who has experienced that country’s growth first-hand. Martin Freeth finds out why.

We need more authentic Kiwi leaders, says AIA’s new group CEO, Wayne Besant. As he moves from banking to take a fresh perspective into insurance, Besant tells Brenda Ward the finance industry has to do more to help Kiwis understand money.

Alastair Sloane test drives practically every new car in his role as the NZ Herald’s motoring editor. He runs Brenda Ward through some of the top cars for you and your business.

Clark in Brussels: 1 Minister Helen Clark, Administrator of the United Nations Development Programme, was in Brussels to hand over the EU/UN Partnership Report 2010, and met with Catherine Ashton,

If managers don’t want to end up in court, they should be looking seriously at new changes to our health and safety laws, says lawyer Grant Nicholson.

When you get sick, you should take time off to recover. Yes? Well, maybe not.

Are boards responsible for the emotional well-being of their chief executives? Or should they, at the first sign of stress, bundle their high-paid CEOs out? Clive Plucknett tells Reg Birchfield how boards should react.

At one Coromandel tourist spot I visited last year with my family I was invited to donate gold coin for stop-mining bumper sticker. This possibly sums up our ambivalence about

How are New Zealand consumers thinking and behaving when it comes to sustainable issues in general? Is our behaviour in line with our global image as clean country? The Colmar

A Kiwi company of ‘enviropreneurs’ is creating truly recyclable packaging solutions, from the bottle to the pottle.

It’s not rocket science… or maybe it is. Winners of the Sir Peter Blake Leadership Awards showed inspiring leaders can come from fields as varied as medicine and astronautics.

You are just about to move jobs. Tell us how that came about? Since finishing my PhD in strategic management at Waikato University last September I have worked with business,

New Zealand managers are not up to scratch, so where do we go to from here? This is a significant economic problem for New Zealand, one that has not, historically, been seriously addressed either by business or political policy analysts, writes Reg Birchfield.

Grant Milne Insurance broker and risk advisor Marsh has appointed Milne as country head of its New Zealand business. He succeeds Kirk Williams who will now focus on leading the

The public is outraged by CEOs who get big payouts even as their companies are failing. Iain McCormick looks at how Australia handled this issue – and what boards can do here.

Last year John Key, ex-banker, went to his first National party conference as Prime Minister as the adulated winner who had restored the party to power. This year he is

Thinking differently about managing a fleet of cabs has worked for Kiwi company TaxiCharge, says Reg Birchfield.

Increasingly, companies are using methods other than pay to reward and motivate staff. Brenda Ward looks at two companies ­– BDO and Vodafone ­– pursuing different initiatives to increase staff engagement

Much has been made of Australia’s superior economic performance and the ways New Zealand can catch up. In workplaces around New Zealand, managers can also do their bit. So, based

Are boards responsible for the emotional well-being of their chief executives? Or should they, at the first sign of stress, bundle their high-paid CEOs out? Clive Plucknett tells Reg Birchfield how boards should react.

As Australia adopts rules on women board members, Susan Hornsby-Geluk speculates that New Zealand may well follow suit – and on what that will mean.

If you’ve been manager for some time, what challenges do you face now that you did not face 10 years ago? Thinking back that far is sometimes difficult, but it

As online training takes off, Brenda Ward looks at the benefits of virtual learning versus traditional face-to-face methods.

Creating positive perception among Bay of Plenty people over one of New Zealand’s largest roading projects won The New Zealand Transport Agency the Supreme Award at the 36th Public Relations

As Australia adopts rules on women board members, Susan Hornsby-Geluk speculates that New Zealand may well follow suit – and on what that will mean.

Focusing on the problem can keep you trapped in the same behaviour patterns, says change specialist Jhanna Culver. To change, you need to change your focus… and act.

A new way of making business connections is racing around New Zealand. It’s Speed Networking, novel way of getting your name and message around room. Like speed dating, which is

Googling yourself is good thing to do regularly, if you’re professional and especially if you’re job-hunting, says head hunter. Although some dub it ‘ego-surfing’, Megan Alexander, the general manager of

What happens to the information on the hard drives of printers, scanners, fax machines and multifunctional devices (MFDs) when they’re sold or returned to the lease company? Recent discoveries in

From China to Scotland, local is the hottest topic in international food right now. Hot enough for both European and US government agencies to fund local food marketing initiatives and

It has to be the best organised event in New Zealand. Eventing the Future, the national conference for the event industry, is on in Christchurch on August 9-10. As the

A groundbreaking graduate scheme aimed at boosting the capability of the Wellington region’s manufacturing sector is looking for companies for the first of its 2010 intakes. The management development scheme,

Frauds committed by owners and executives are more than nine times as costly as employee frauds, new worldwide survey has shown.  Executive-level frauds also took much longer to detect than

Workers aspire to live lives they have reason to value, says researcher from Victoria University. Dr Jane Bryson says her research study showed workers want to be capable humans –

A conference in Sydney in August will be focusing on how business is moving forward on climate change response in time of policy uncertainty. The sixth Australia-New Zealand Climate Change

• Theresa Gattung • Random House New Zealand • RRP $39.99 Former Telecom chief executive Theresa Gattung has written book with the apparent intention of setting the record straight on

• Debbie Mayo-Smith • Penguin • RRP $40, e-book $20 I feel as though I learnt some new things about Excel through reading Debbie Mayo-Smith’s new book – and that

With the rise of the internet, the risk of losing your hot new product to a rival has suddenly become very real. You can’t shut your ideas up with a lock and key, but you can take steps to protect them, says Simon Martin.

Director of Auckland’s Finewood Furniture, manufacturers and exporters of hand-crafted furniture

Innovative design thinking has won Designworks a major award.

• Ray Grose • Kogan Page • RRP $21.99 Every day in business you have to sell yourself – but we often forget that. In How to Sell Yourself, Ray

Cover Story : Tech Revolution Harnessing the power of social media The Top 200 Campaign To launch this year’s Deloitte/Management Top 200 Companies campaign,‘Understanding the New World’, this month we

The World Cup was still more than year away in early May, when news media reported that accommodation providers in Auckland were ramping prices several hundred percent above usual rates

There have been some big changes in business in the past couple of years. Increasingly, we’re finding that what used to work doesn’t necessarily work any longer. Kiwis are hungry

Bizzone 2010, three-day business expo featuring leading international business brands through to local service providers, is rolling out over the next three months. Events planned for Auckland, Wellington and Christchurch

Pauline Herbst reviews notebooks and smartphones that make international business on the go just that bit easier.

June 9 Communicating with Digital Toolbox. Auckland. University of Auckland Short Courses. www.prinz.org.nz 9-10 Systems Thinking. Auckland. University of Auckland Short Courses. www.conferenz.co.nz 11 Digital Communications. Auckland. PRINZ. www.iod.org.nz 14-15

GLOBAL Adventure : Trekking with elephants Combine the fantasy of campsite in an African national park with Thai tropical forest environment at Thailand’s first luxury tented jungle camp. The 25

Kevin Bowler, our new head of tourism, already has a vision of how to build this country’s visitor industry – and it’s a digital future he’s foreseeing.

ROB FYFE LUNCH: The finalists of last year’s NZIM/Eagle Technology Young Executive of the Year got together with 2009 Top 200 Executive of the Year Rob Fyfe for an informal